Shipping policy

Shipping Policy

At PawXora, we work with global suppliers and artisans to bring you the most unique and high-quality products for your pets. Because we ship directly from our partners to your doorstep, we can offer competitive pricing and free/low-cost shipping worldwide.

1. Processing Times

Once your order is placed, it is sent to our fulfillment partners for processing.

  • Processing Window: 2–5 business days.

  • This includes quality checks, packing, and handing the parcel over to the carrier.

  • Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Estimates

Because we source products globally, shipping times may vary depending on your location and the specific supplier.

Region Estimated Delivery Time
USA & Canada 7 – 15 Business Days
UK & Europe 7 – 12 Business Days
Australia & NZ 10 – 18 Business Days
Rest of World 15 – 25 Business Days

Note: These are estimates. Factors such as customs delays, local postal service efficiency, and peak holiday seasons may impact delivery times.

3. Multiple Shipments

To ensure you get your items as fast as possible, orders containing multiple items may be shipped in separate packages. If one item in your order is ready before another, we will ship it immediately. Don't worry if you receive one part of your order before the rest—the remaining items are on their way!

4. Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

  • Please allow 3–5 days for the tracking information to update in the carrier's system.

  • You can track your package directly on our website [Link to a Track Your Order Page if you have one] or via global tracking sites like 17Track.

5. Customs, Duties, and Taxes

PawXora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. Please check your local customs regulations.

6. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. If you realize there is an error, please contact us at [Your Email] within 12 hours of placing your order. Once a package has been processed by our supplier, we cannot change the delivery address.

7. Lost or Delayed Packages

If your package has not arrived within 45 days of the original purchase date, please contact us. We will investigate with the carrier and, if the package is confirmed lost, we will offer a replacement or a full refund.

Why this works for you:

  • Sets Expectations: By mentioning "7-15 business days," you filter out customers who expect Amazon-style overnight shipping.

  • Explains Split Packages: This is the #1 question dropshippers get. Explaining it now prevents panic when a customer only sees half their order.

  • 45-Day Buffer: This protects your profit margins in case of slow transit before you are forced to issue a refund.

Would you like me to also draft a "Track Your Order" page template to help reduce your customer support emails?